We do our best to make sure you'll be satisfied with every purchase. However, should any item fall short of your expectations, you may return it to us within 30 days of purchase for a refund, replacement or store credit.
If more than 30 days elapse since your purchase, we are unable to offer a refund, exchange or store credit.
Non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase and a Return Merchandise Authorization number (RMA#). Prior to returning your purchase, contact customer support at
support@stonevaleproducts.com for an RMA# and write the RMA# on the exterior of the shipping package. Packages received not displaying an RMA# will not be accepted and returned to sender at the sender's expense.
You will be responsible for the return shipping costs for your item(s). Shipping costs are non-refundable. Consider using a trackable shipping service and/or purchasing shipping insurance as we cannot guarantee returned item(s) will arrive.
If you need to exchange your purchase for the same item, send us an email at
support@stonevaleproducts.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you prefer store credit, store credit equivalent to the purchase price will be reflected in your account.
Store credits are non-transferable.
